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Friday, 12 June 2015

Dell India:Customer Care Associate

Customer Care Associate Job 2015

Customer Care Associate

Eligibility : Any Graduate
Location : Bangalore
Last Date : 30 Jun 2015
Job Description / Roles & Responsibilities:
  • Managing issues related to Order Status, Missing Wrong Damage or Return, and customer escalation both phone and email systems.
  • Manage customer escalations on the highest priority and work with Account / sales manager for solutions and update mgmt.
  • Engage with External Vendors - Forwarder and Services Provider to solve customer issue.
  • Engage with other departments - e.g.: Sales, logistics, Technical Support etc. to work on process improvement.
  • To interact and work with other Region Customer Care teams and the APJ PMO teams when the need arises.
  • Responsible for setting realistic customer expectations, and meeting or exceeding these expectations.
  • To verify and investigate into customer's complaints and drive for resolution within specified time frames
  • Prepare daily/weekly performance reports
  • Fully responsible for Customer Satisfaction and feedback for improvement.
  • Willingness to work in 24/7 Shift
Skill – Hands-on / Mandatory:
  • Excellent telephone and communication skills -English Languages
Skill – Knowledge/ Preferred:
  • Strong customer service ethic and ability to be empathetic and accept ownership
  • Well-developed problem solving skills
For More Detail Please Visit Website : http://www.dell.com

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